Terms & Conditions


Heverbell Miniatures website (the site) is displayed and provided as an, as is basis, solely for the purpose of advising and providing information on products offered. We make no warranty or representation of any kind, implied or otherwise in relation to any products, services or indeed the site by us or any third party, in using this web site and its contents Heverbell Miniatures will not be liable for any consequential loss, direct or indirect.

You will agree not to use the website for any illegal purposes and agree to use it in accordance with all relevant laws, agree not to upload or transmit through the website any computer viruses, or anything that will interfere with the normal operating procedures of a computer.

Our rights

We will try our utmost for the contents of the site to be displayed accurately, however, some data may be inaccurate or incomplete. From time to time we may modify or withdraw (temporarily or permanently) any part of the website with or without prior notice and therefore in so doing confirm we are not liable to you or any third party. Errors in advertising & prices are not binding and may be adjusted at any time. Reasonable endeavours will be made to maintain the site, however, it is your responsibility to check for any amendments if you rely upon anything on the site. No compensation will be awarded to you or any third party should you not be able to access Heverbell Miniatures site whether through maintenance or circumstances beyond our control.

All intellectual property rights and goodwill relating to Heverbell Miniatures and its contents belong to us . We will pursue legal action against any infringement of any intellectual property rights by any visitor to recoup any losses or damages arising from such action.

We trade under British law.


Written confirmation from us will confirm our agreement for any link to any other website. We are not responsible for any content or advertisement in relation to any other website link up.

Accessing this website indicates your agreement to all our terms and conditions.


Payment options are by cheques (pounds sterling drawn on a UK bank), made payable to Mrs D Vanstone, please print order form or through our payment provider ‘PayPal’. There is a minimum order value of £10.00

Please do not send sensitive details such as debit or credit card information via email, this is not secure. At the check out should you opt to pay with your credit/debit card you will be taken through to PayPal - here you will enter your details, these details are not available to us and are strictly between you and PayPal (please note you do not have to have an account with pay pal to use this facility).

Orders are sent out usually within 5 working days. All dolls are hand made by myself, the process cannot be rushed, if I anticipate any delay regarding doll orders I will advise you. Orders paid for by cheque will be sent once the payment has cleared. Cheques made payable to D. Vanstone


If you are not happy with your purchase we do accept return of goods, as long as the goods are returned as sold, - unopened and unused within 10 days of receipt. Please email us before returning the goods advising of your intentions. We will refund the cost of the goods, however, all postal charges will be incurred by you, the customer, also we do recommend you use postal insurance, the goods are the customers responsibility until delivered back to us. Please also return the invoice as proof of purchase.

Damaged Goods

We take the utmost care to ship your order so it arrives to you in perfect condition. In the unfortunate event of the goods arriving damaged, we will assist you in making a claim against the postal company.

Age suitability

All items on this website including dolls are strictly for adult collectors only and are NOT suitable for children under 14 years of age.